Refund policy

Last updated: November 2025

Because all items are custom-made to order, we do not accept returns or exchanges.
However, we stand behind the integrity and quality of our products.

1. Defective or Damaged Items

If your product arrives damaged, misprinted, or defective, contact us within 7 days of delivery with:

  • Order number

  • Photos of the issue

We will replace the item at no cost if the claim is approved.

2. Not Eligible for Returns

  • Wrong size ordered

  • Buyer’s remorse

  • Color differences due to screen variation

  • Printed-on-demand production variations

  • Late deliveries caused by carriers

3. Refunds

Refunds are only issued if we cannot replace a defective item.

Email: support@threadedintentions.co