📜 REFUND & RETURN POLICY 

Last updated: November 16, 2026

Because all items are custom-made to order, we do not accept returns or exchanges.
However, we stand behind the integrity and quality of our products.

1. Defective or Damaged Items

If your product arrives damaged, misprinted, or defective, contact us within 7 days of delivery with:

• Order number

• Photos of the issue

We will replace the item at no cost if the claim is approved.

2. Not Eligible for Returns

• Wrong size ordered

• Buyer’s remorse

• Color differences due to screen variation

• Printed-on-demand production variations

• Late deliveries caused by carriers

3. Refunds

Refunds are only issued if we cannot replace a defective item.

4. Additional

Threaded Intentions Co. creates custom, print-on-demand products, with processing taking 3–7 business days and U.S. shipping typically 5–12 business days. Because all items are made to order, we follow a strict refund policy and only replace products that arrive damaged, misprinted, or defective, backed by our Christian-based integrity guarantee rooted in Colossians 3:23. By ordering from us, you agree to our standard Terms of Service, Privacy Policy, and Shipping Policy, which outline data protection, acceptable use, fulfillment timelines, and carrier responsibilities.